Coach console · Intervia

DESIGN PREVIEW

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PT LICENCE NUMBER

LICENCE DOCUMENT

CHILD SAFETY TRAINING · OPTIONAL

e.g. Safe Sport or equivalent safeguarding training. Verified by Intervia. Coaches with this credential get a Child Safety Trained badge on their public profile.

MESSAGE TO INTERVIA · OPTIONAL

I declare that:

·I hold the qualifications and experience I have submitted, and they are genuine and current

·I have no convictions and no pending proceedings for offences involving violence, dishonesty, or harm to any person, including minors.

·I am responsible for the safety of my sessions and for complying with any requirements that apply to my coaching.

·Where I coach anyone under 18, I am responsible for parent or guardian consent and for appropriate supervision arrangements.

I understand a false declaration is grounds for immediate removal from Intervia

CONFIRMED · {{ declStamp }}

Confirm the declaration to submit

Cancel

Resubmit for review

Today's sessions

Start, log or move today's sessions

Sessions this week

Booked sessions, day by day

My clients

＋ Draft package

Send a new agreement

{{ a.exFirst }} said: “{{ a.exReason }}”

Accept and close it now

Your client has raised a case about this ending. Intervia will be in touch. The package still closes on its date.

Offer a free session

View the signed agreement →

End this package

No clients yet. Anyone who accepts an agreement appears here.

{{ t.label }}TODAY

{{ schedRangeLabel }} · SESSIONS

DAY

RANGE

‹ Prev

Booked sessions

Next ›

Nothing in this range

Sessions appear here once they fall inside the range you picked

Every dispute raised on a session you coached. Disputes are the only cases you are a party to.

How disputes work · The session's money stays held while a case is open · You reply once, with documents if you have them · First response within 2 working days · Intervia reviews both sides and decides · The decision is final.

Cases

Every query and contract request involving you

{{ d.status }} →

Nothing open

If a client raises something you will see it here and by email

← ALL DISPUTES

THE OUTCOME

THE REASON

Written by Intervia

A settlement cannot be edited or deleted.

CASE FILE

YOUR SIDE

{{ f.name }} {{ f.size }} ×

Posted to the case record. Intervia and your client can both read it.

Attach image or PDF

Send reply

You've replied. Intervia will post the outcome here; you can reply again if they ask a follow up question.

✓ {{ ccOutcome }}

Settlement record missing

CASE SUMMARY

CASE {{ ccId }}

CLIENT {{ ccClient }}

SESSION {{ ccSession }}

AMOUNT {{ ccAmount }}

THE CLOCK

WHERE THE MONEY IS

Going live

One submission covers everything a person has to read. Prices, times and availability stay yours to change.

Connect payouts

Not built yet · we will tell you when it is

Submit for review

Go there → Profile

Everything a person has to read goes to us in one go: your credential, ID and photo, your name, headline, bio, who you coach, and your service names and descriptions. Fill in the checklist in Profile, then press Submit for review. We read it within 3 working days, and if something needs a second look we ask, we do not reject.

Add your services and prices

Go there → Services & pricing

What you coach, how long a session runs, what it costs. Clients cannot book until at least one service is live. Price changes apply to new bookings only, never to anything already paid for.

Set your weekly availability

Go there → Availability

The hours clients can book. Add block out dates and those slots disappear automatically. You need at least one window in the next 14 days to be bookable.

Connect payouts

NOT BUILT YET Go there → Payments

A short Stripe setup so session money can reach your bank. Client payments are held with Stripe and released to you 48 hours after each session ends. Intervia never holds your money.

Set your session policy

Go there → Settings

Your cancellation notice window and free sessions. Every client sees your policy before they pay, and it is written into their agreement at purchase. There is a default, so you are bookable without touching it, but set it deliberately.

Then share your booking link

Go there → Clients

Once everything above is done, your booking link appears in Clients. Send it to your existing clients on WhatsApp. Their first booking creates their account, there is nothing for them to set up. Sharing it is the real finish line.

More guides

Search the answer to anything you can do in the console

Go there →

Nothing matches · try a different word, or ask Intervia support

›

Didn't find it? Ask Intervia answers anything else

Add a service to appear in the Intervia directory and start taking bookings

Services

What clients can book, and what they pay

Changes apply to new agreements only. Agreements already paid for keep the terms they were sold on.

+ Add service

No services yet. Clients can't book you until you add at least one.

+ Add service

Your live listing still shows the previous wording

Edit

Duplicate

{{ t.label }}TODAY

Set your weekly hours. Clients can't book you until you do.

Weekly hours

Clients can only book inside these hours. Availability updates instantly, no review needed.

EDITABLE ANYTIME

Copy hours…

No day has hours yet. Set hours on one day first, then copy it across.

COPY FROM

COPY TO

Cancel

NEXT DAY

Yes, keep it

Change it

+ Add time range

Copy to…

UNAVAILABLE

All times are Singapore time (SGT). A window has to end after it starts, and two windows on the same day cannot overlap.

Booking rules

Yours to set. Change them any time.

Booking notice

How much warning you need before a session can be booked. 0 allows last minute bookings · maximum 72 hours.

hours

Daily session cap

Most sessions you'll take in one day. Blank means no cap.

a day

Booking window

How far ahead clients can book, in days

Payments are held with Stripe and must be delivered within 90 days · the window caps at 90 days ahead.

Save rules

Time off

Blocked dates override your weekly hours

+ Block time

Remove

NO UPCOMING TIME OFF

PAST

Client preview · next 7 days

This is what clients see on your booking page

{{ p.dow }} · {{ p.label }}

NOT AVAILABLE

01 · SESSION POLICY

AVAILABILITY

Availability

Weekly hours, booking rules and time off. What clients can book.

Manage →

Session policy

Your cancellation window, free sessions and what happens after

Changes apply to new agreements only. Agreements already paid for keep the terms they were sold on.

APPLIES TO ALL CLIENTS

Cancellation notice

Cancellations outside this window always return the session credit

hours

Late arrival becomes a no show after

The No show action on a session unlocks this long after its start time

minutes

Minimum elapsed time for a session to count as delivered

A session ended sooner than this can still be logged, but not charged as delivered

minutes

Free sessions per package

Free passes for late cancellations or no shows before a session is deducted

passes

AFTER FREE SESSIONS RUN OUT

Package validity · 90 days, platform wide

Every package runs 90 days from the date the client pays · their safety net. Money for unused sessions goes back to them, never lost. The agreement builder checks each client's training pace, so you never sell a package they can't finish. Clients commit faster, and come back, when there's nothing to fear.

WHAT CLIENTS SEE AT BOOKING

This wording appears on your booking page and in every client agreement you generate

Your policy is shown to every client at booking and forms part of your client agreement

Save policy

INTERVIA PLATFORM RULES · ALWAYS ON

🔒On time cancellations always return the credit

🔒You can waive any charge with one tap

02 · ACCOUNT

Account

How you sign in, and how Intervia reaches you

Used to sign in and for account notices. Not shown on your public listing.

Change email

Password

••••••••••

At least 8 characters, with a letter and a number.

Change password

WhatsApp number

Your operational contact. Intervia uses it for case and payment notices. Separate from the contact number on your public profile.

Save

03 · PROFILE CHANGES

Locked profile details

Set at verification. Changes go through Intervia.

Request a change

Your legal name, discipline, credentials, UEN and profile photo were set at verification. Changing any of them needs a quick reverification.

LICENCE OR CERTIFICATE NO. 🔒 {{ verLicenceOnFile }}

NO UEN ON FILE Registered a business since you joined? Add the number here.

Send for verification

Coaching under your own name? Leave this blank. A UEN is not needed to take bookings. Once Intervia checks it, it appears on your client agreements.

CHANGE REQUEST · {{ pchField }} {{ pchStatusLine }}

Requested value: {{ pchValue }}

Note: {{ pchNote }}

Withdraw request

INTERVIA REVIEWS EVERY CHANGE IN THE VERIFICATION QUEUE

04 · SUBSCRIPTION

Your plan

What you pay Intervia. Bookings stay at 0% commission.

NEXT BILLING

FREE TRIAL {{ subTrialLine }}

Payment method

Held by Stripe. Intervia never sees or stores your card details.

Update payment method

🔒

Founding rate S$39/mo is locked for your first 12 months while your subscription stays active

CANCELLATION REQUESTED Access runs to the end of the paid period. Your listing is down.

Open client packages settle under the client agreement, and unused client sessions are refunded at the package rate.

Keep my subscription

If a payment fails

Your clients' money is never affected by your subscription

🔒 PLATFORM POLICY

DAY 0 TO 7

Stripe retries the charge automatically for 7 days. Your console stays open and your listing stays live. A banner shows on every console screen: "Your subscription payment failed. Update your card." linking here.

Founding coaches see one more banner line: "If payment is not made within 7 days, the founding rate is lost."

DAY 7

Unpaid at day 7, your listing unpublishes and new bookings stop. Your console stays open. Sessions clients have already paid for can still be delivered and marked, releases run as normal, and client money is never affected by your subscription.

ONCE PAID

Payment made at any point restores your listing and bookings immediately. The founding rate is lost only if the 7 days fully lapse, per the Coach Agreement.

Cancel subscription

No lock in. Cancel whenever you like.

Cancel subscription

Your access runs to the end of the paid period, your listing comes down, open client packages settle under the client agreement, and unused client sessions are refunded at the package rate. You can cancel here at any time, as set out in clause 11 of your coach agreement.

05 · REFER A COACH

Refer a coach

One month free for you, one for them

Your code never expires. Credits stack, so refer as many coaches as you like.

Your code arrives when you go live

HOW IT WORKS

Share your code · they get the same 33 day free trial as everyone · they pay their first month · then you get one month free, and their second month is free too · refer as many coaches as you like, credits stack with no limit.

TERMS

·Each new coach can be claimed by one code only, first code used wins · rewards trigger on the referred coach's first paid month.

·Credits apply to your Intervia subscription · they are not withdrawable as cash

·Self referrals don't count

06 · DELETE ACCOUNT

Delete my account

Permanent. Open client packages settle first.

Request deletion

Deleting your account is permanent. Your listing comes down, your login is removed, and your data is deleted except records we must keep by law, such as payment and tax records. Any open client packages are settled first: unused client sessions are refunded at the package rate.

DELETION REQUESTED {{ delStatusLine }}

·Your profile is unpublished · clients cannot find you and no new bookings can be made

·Sessions already booked can still be delivered and marked. Releases still run on their 48 hour clock.

·Your reason: {{ delReason }}

Withdraw request

DELETION RUNS ONLY WHEN OPEN PACKAGES AND HELD MONEY REACH ZERO

Getting paid

Once your profile is verified you can connect your bank account here, and your session money is sent to you automatically.

Set up payouts

Your sessions are earning, but we have nowhere to send the money yet. Connecting takes about two minutes. Stripe collects your bank details directly, so we never see them.

Almost there. Stripe still needs a detail or two before we can send your money. It takes a minute.

You are set up. Session money is sent to your bank automatically, 48 hours after each session.

MONTH · {{ payMonthShort }}

THIS MONTH

Gross{{ earnGross }} Stripe processing fees−{{ earnFees }} Net{{ earnNet }}

PAID OUT

{{ earnSessions }} sessions paid

On its way {{ earnPending }}

STILL TO RELEASE

Money is released 48 hours after each session, once your client’s query window closes.

Activity Statements

Your payouts · {{ payMonthShort }}

Every session, what Stripe charged, and what reached you

Nothing yet. Money from completed sessions shows here, released 48 hours after each one.

{{ p.line }} · {{ p.net }}

Statement · {{ payMonthLong }}

Gross to net for the month you picked, for your books

Download CSV

Print / PDF

Sessions paid out {{ stmtSessions }}

Gross {{ stmtGross }}

Stripe processing fees {{ stmtFees }}

Recovered against what you owed {{ stmtRecovered }}

Net to you {{ stmtNet }}

No payouts in this month yet. A statement builds itself as sessions are paid out.

DATE

SESSION

YOU GOT

Monthly statements

Pick a month to read its full statement below

PERIOD

SESSIONS

GROSS

FEES

NET PROFIT

PDF ↓

Month end statement · {{ repMonth }}

Gross to net for the month you picked

READ ONLY · SETTLED VIA STRIPE

INCOME

Gross sales (sessions + packages sold) {{ repGross }}

Refunds {{ repRefunds }}

Net sales {{ repNetSales }}

PROCESSING (VIA STRIPE)

Stripe processing fees {{ repFees }}

Recovered against what you owed {{ repRecovered }}

Queries / chargebacks {{ repDisputes }}

Net collected {{ repNetCollected }}

SETTLEMENT

Held by Stripe · undelivered packages (deferred revenue) {{ repHeld }}

EXPENSES

Intervia subscription Added once billing is connected

Net for the month {{ repNetProfit }}

Figures settle through Stripe. Deferred revenue is package money collected but not yet delivered.

Download PDF

Export CSV

Send to bookkeeper

Agreements

Drafts, sent contracts, and active agreements. Unpaid contracts move to Archive after 7 days.

+ New agreement

CLIENT

AGREEMENT

STATUS

DATE

ACTIONS

OPEN ↗

Nothing here yet. An agreement appears once the server has created it. If a send failed, this table stays empty.

Terms are frozen at signing · later pricing or policy changes apply to new agreements only

Archive

Contracts sent and never paid within 7 days. Kept for reference, not deleted.

Nothing archived. Contracts land here if they pass 7 days unpaid after sending.

CLIENT

AGREEMENT

SENT

STATUS

ACTIONS

Unsuccessful payment

VIEW TERMS

Archived contracts can’t be resent. Draft a new agreement at current pricing if the client still wants in.

Try it

Move the slider to see what a client gets back if they stop early

SAMPLE ONLY

SESSIONS IN PACKAGE

IF THE CLIENT QUITS AFTER {{ hwQuit }} → {{ hwStripRef }}

· {{ hwStripKeep }}

Walk me through

Done

SAMPLE

Intervia Client Agreement

V1.1 · PACKAGE CONTRACT

SPECIMEN · NOT SENDABLE

TABLE A · PARTIES

CLIENTYour client

COACHYour name

SERVICE1 to 1 Personal Training

LOCATION(S)Your venue, from your profile

TABLE B · TERMS

SESSIONS{{ hwSess }}

SINGLE SESSION RATES$88

PACKAGE RATES$70 per session

PACKAGE TOTAL{{ hwTotalLine }}

CLIENT TRAINS2x per week

PREFERRED SLOTSTue · 7:00 AM · 60 min · Thu · 7:00 AM · 60 min

PAUSE PRICE LOCK6 months

VALID UNTILAgreement date + 90 days

CLAUSES

Payment and holding. The package total is paid at booking and held with Stripe. Intervia never holds the money.

Release. Each session's fee is released to the coach 48 hours after that session ends. Nothing is paid out before that.

Validity. This package is valid for 90 days from the agreement date. Unused sessions at day 90 are refunded under clause 4.

Ending this agreement. Either party may request to end it, and the other party is asked to agree. Every request opens a case where both sides can comment and attach proof; Intervia reviews all of it and makes the final decision, which is final. Booking pauses while a request is open. The refund follows who asked: the client’s request follows the exit ladder in Table B · the coach’s request follows the Coach fault clause.

Query window. After every session the client has 48 hours to raise an issue with Intervia.

Session cancellation. Cancel free up to 24 hours before a session. Inside 24 hours the session is used.

Coach fault. If the coach ends this package or leaves the platform, unused sessions are refunded at the package rate.

Auto renew. Unless switched off at checkout, the next package is charged when the last session completes. The client is reminded at 2 sessions left with the exact amount. Each renewal is a new contract with its own 90 day validity.

Pause. Either side may pause at any time and the other side is notified. A pause refunds nothing and does not extend the 90 days, the clock keeps running. If the package is still paused at day 90 it is settled then: client paused, on the exit ladder; coach paused, unused sessions at the package rate. The client's rate is locked for 6 months from the pause date, as set in Table B.

Acceptance. The client accepts by paying. Acceptance is recorded with a dated electronic stamp and these terms freeze for this contract.

ELECTRONIC ACCEPTANCE STAMP Pending · dated on payment

1 · Pulled from your verified profile. You never retype your identity.

2 · From your form. Amber values are the ones you customised. Your client sees them highlighted too.

3 · Always 90 days from the agreement date. We remind you both at day 75.

4 · Held with Stripe, never by Intervia.

5 · Each session's fee reaches you 48 hours after that session ends. Your client has those 48 hours to raise a problem.

6 · {{ hwAnn6 }}

COACH {{ hwKeepS }}REFUND {{ hwRefS }}

7 · 24 hours is the line, platform-wide. You can always be more generous, never less.

8 · The ladder from table B, applied automatically. If YOU can't continue, unused sessions refund at the package rate.

9 · Finishing the last session starts the next contract. They're reminded at 2 sessions left with the exact price.

10 · Life happens: unused money back at package rate, their price locked for 6 months so they come back.

11 · Signed means sealed. Your later price changes never touch this contract.

12 · Payment is acceptance: Draft → Sent → your client pays → Signed and locked, PDF for both.

← BACK TO AGREEMENTS · NOTHING SAVED

New client agreement

Section B is captured at signing: the client’s terms stay frozen even if you later change pricing or policy.

1CLIENT DETAILS · YOU FILL PER CLIENT

CONTACT

🔒 {{ caClient }}

CLIENT EMAIL

🔒 {{ caEmail }}

CLIENT MOBILE

START

WHEN DOES THIS PACKAGE START?

As soon as they pay

On a specific date

You can set a start date up to 7 days ahead. Your client’s card is held when they sign, and charged on the start date.

SESSION

SERVICE

Add a service first →

SESSION DURATION · READ ONLY

TRAINING LOCATION

{{ p.label }} ×

Add locations to your profile first →

CLIENT TRAINS

PREFERRED SLOTS · WEEKLY RECURRING {{ cbSlotsNeedLine }}

Add slot

{{ p.label }} ×

Set your availability first →

PRICING

SINGLE SESSION PRICE · S$

PACKAGE RATE / SESSION · S$

SESSIONS IN PACKAGE

PACKAGE TOTAL · READ ONLY

DATES · TRIAL · PAUSE

FREE / TRIAL SESSIONS

A gift from you · outside the paid package

PAUSE PRICE LOCK · MONTHS

Intervia recommends 6 · set 0 for no price lock

AGREEMENT DATE

PACKAGE EXPIRY · READ ONLY

Final date stamps on payment

2YOUR DETAILS · SYNCED FROM YOUR PROFILE

LEGAL NAME

UEN

DISCIPLINE / SPORT

VERIFIED CREDENTIALS

LOCATIONS

3EXIT LADDER · IF THE PACKAGE ENDS EARLY {{ cbBadge }}

BAND

RATE

PER SESSION

1 to end

at single

1 to

at single

to end

at % single

1 to

at single

at % single

{{ cbR3 }}+

at package rate

4CHECKS

DAY 0 75 DAY 90

5CONTRACT PREVIEW · CLIENT AGREEMENT V1.1

Resolve checks to continue

Intervia Client Agreement

V1.1 · PACKAGE CONTRACT

DRAFT

TABLE A · PARTIES

CLIENT{{ caClient }}

COACH{{ ctLegalName }}

SERVICE{{ cbServiceText }}

LOCATION(S){{ cbLocsText }}

DATE{{ cbDateLong }}

TABLE B · TERMS

SESSIONS{{ cbCount }}

SINGLE SESSION RATE{{ cbSingleS }}

PACKAGE RATE{{ cbRateS }} per session

PACKAGE TOTAL{{ cbTotalS }}

CLIENT TRAINS{{ cbCadLabel }}

PREFERRED SLOTS{{ cbSlotsText }}

FREE / TRIAL{{ cbTrialText }}

VALID UNTIL{{ cbEndLong }} · 90 days

PAUSE PRICE LOCK{{ cbLockText }}

CLAUSES

{{ c.h }}. {{ c.b }}

ELECTRONIC ACCEPTANCE STAMP Pending · dated on payment

Send creates the offer the client pays to accept · acceptance is stamped and dated, and the terms freeze for this contract.

NOT SENT

Nothing was written and no email went out. Your details are still here. Correct them and send again.

With our team now

Your live profile still shows the version we approved. These changes reach clients once we have checked them.

INTERVIA REGISTRATION NO.

{{ regNo }}

Issued when your profile is verified.

On your public profile

Waiting for review

VERIFIED CREDENTIALS 🔒

These came from your signup. Tell us before you submit if anything is wrong.

Licence or certificate number

Optional. It helps us check your document faster.

Submitting confirms these documents are yours and that you agree to Intervia's safe sport terms. They go to us together with everything else when you press Submit for review.

We were not able to verify this account. Reply to the email we sent you and our team will walk you through it.

About you

How you appear on your public listing · read by Intervia before clients see it

DISPLAY NAME

HEADLINE · SHOWN UNDER YOUR NAME

BIO · SHOWN ON YOUR LISTING

CONTACT EMAIL

CONTACT NUMBER · WHATSAPP

Contact email and number take effect immediately. Your name, headline and bio reach clients only after we have read them.

Locations

Add every facility, studio or area where clients can book you · as many as you like

Add

{{ c.label }}✕

Clientele

Who you coach · shown on your listing and used to match enquiries

Pricing

Your rates are set per service

Changes apply to new client agreements only. Already signed agreements stay frozen.

Manage services & pricing

Also editable anytime

Managed on their own screens · no restrictions

Availability & schedule

SCHEDULE →

Locations

ABOVE ON THIS PAGE

Packages

CLIENTS →

Session policy

SETTINGS →

Changes apply to new client agreements only. Already signed agreements stay frozen.

Intervia Coach Agreement · v1.1

Issued at activation

View · PDF ↓

Public coach listing

This profile powers your card on intervia.io/coaches · nothing you write reaches clients until Intervia has read it.

STATUS

REGISTRATION

Website preview

intervia.io/coaches · this is your public card.

✓ CHILD SAFETY TRAINED

PENDING REVIEW

View my public page

We were not able to verify this account. Reply to the email we sent you.

Save keeps your changes. Submit sends them to us to check before clients see them.

Not quite ready. Still needed:

·{{ m.label }}

WARNINGS ON RECORD

Warnings stay on your account. Repeated warnings can lead to removal from the network.

Welcome back

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